Exchange & Returns

Exchange & Return Policy

Eezy delivers best Quality products in first attempt for the ease of their customers. But if your product is defective / damaged or incorrect / incomplete at the time of delivery, contact to our customer support with the categorical time period.

Please note that some products are not eligible for a return if the product is "No longer needed".

Returns Policy per Category


Category Return Window & Exception Cases

   Pet Supplies

      Not returnable

 EEZY Home & Living

Category Return Window & Exception Cases

Household & Home Storage Supplies

           Within 3 Days Return and refund

Kitchen & Dining, Furniture

Within 3 Days Replacement only in case the order arrived is Faulty/Broken or incorrect, it qualifies requirements for a free substitution, given the same item is available in stock. If a comparable thing is not available, a refund will be issued.


Category Return Window & Exception Cases

Toys & Games, Baby Care & Hygiene

     With in 3 Days Return and refund Toy vehicles are not eligible for refund

Baby Food

     Within 3 Days Return & Refund

EEZY Grocery

Category Return Window & Exception Cases

         Vegetable & Fruits

         At The time of Delivery only

         Bread, Dairy & Eggs

         At The time of Delivery only

Cooking Oils, Pulses, Salt, Sugar

         Within 3 Days Return & Refund


         Within 3 Days Return & Refund

Ketchups, Sauces, Noodles, Mayonnaise, Breakfast cereals, Pickles & Snacks

         Wit in 3 Days Return & Refund

EEZY Office

Category Return Window & Exception Cases

Books & Stationery

         3 Days Return and refund Not eligible for return if the item is "No longer needed"

Other Peripherals & Accessories , Storage, Printers, Scanners

3 Days Return and refund Not eligible for return if the item is "No longer needed" For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Within 3 days of receipt of the goods, you will be offered the choice of full refund.

  1. We will be offering refund in the form of below preferences
  • Vouchers (That you can redeem for shopping later on)
  • Store Credits(you can use on connected store branches)
  • Bank Transfer
  • Cross Cheques

Note: Refund would be completely proceeded in 5-7 working days.

  1. After 3 days, it is a no refund   no return policy. For guide, contact to our Customer support.
  2. If after the three days there is a technical fault in the product, customer can call our helpline, and we will guide them to contact the brand’s warranty centre.
  3. While Claiming Refund, customer must have a stamped invoice of purchasing.

Conditions for Return

You are eligible to claim for return/replacement if you meet the below conditions.

  1. The product must be unused, and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to send it back to customer.
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
  3. The product must be returned in the original and undamaged manufacturer packaging / box. Do not put tape or stickers on the manufacturer’s box.

If the item is damaged while receiving by the customer:

If a customer returns an item to the store, a QC check will be done. If the item is actually damaged as told by the customer, we will check was it damaged while delivering, or packing, or any of the steps shown. If the item was damaged during the time of picking, the customer will be issued a voucher by system that he/she can avail on the web/apps within a one month time frame.

If case of order lost or broken:

If a customer never receives the item, and he/she has already paid the amount, then the amount will be returned to the customer by the relevant mode of payment, within the time frame told by the payment partner authority.

Missing Parts or Accessories:

If the customer returns an item and says the reason is that some parts were missing, or it did not have full components, we will check how it was received by the store and the supplier. A voucher will be issued to the customer, of the full amount of the purchase.

Box damaged/Seal Broken:

If an item is returned with its seal broken, or its packaging not intact in any form, it will not warrant a refund. If, the customer claims that the item was delivered to him with a broken seal or damaged packaging, we will check with QC on how was it delivered. If the final check of QC shows that the seal was intact, then voucher will not be issued, and vice versa. However, we reserve the right to not issue a voucher in a case where the seal was never damaged by our in store team.

Wrong Item Returned:

If at the final check of QC before delivering the item is something else, however the item returned is something else, then a refund will not be issued. However, if in such a case, the customer claims that the item returned is the one that was delivered also, we will check with final QC.

Wrong Item Sent:

If the customer returns the product claiming it is not what he/she had ordered, i.e. the variant is different, the colour is wrong, or it is not as that shown on the platforms, then we will issue him/her a voucher if applicable.

Prices and VAT

All Prices are inclusive of general Sales Tax where applicable as per Sales TAX act 1990. The price of the items does not include charge which will be charged at the rates applicable to the date, time & province of your delivery. The service charge will be unchanged despite of General Sales and Tax increases.


You can cancel or change any of your current orders when you get the confirmation call from our call centre. Once the order has been confirmed the order will be pick and delivered to you. Alternatively, you can call to Eezy customer support helpline.

Please note, Order wouldn’t be cancelled or edited by emails. 

Copyright © EEZY All rights reserved.